Help! I've Changed My Mind!
Changed your mind? That's okay! If you would like to return any items from your order, just return it to us within 30 days of receipt.
As long as the goods are unused, in an ‘as new’ condition and returned in or along with their original packaging, we will happily refund you via your original payment method.
Do I receive return postage?
We don't refund the cost of returning an order back to us unless there was an error on our part in despatching your order, or the goods were faulty or damaged.
We do recommend that you retain your proof of postage until you have received credit for your return, as we regret that we cannot be held responsible for the non-delivery of returned goods.
What if there is something wrong with my order?
In the unfortunate event that there is an error on our part in despatching your order, your goods arrive damaged or they have not arrived after 10 working days, please contact us as soon as possible and we will make every effort to quickly resolve your issue.
I think my item is faulty
If you believe that an item from us is faulty, please email us at email@example.com as soon as possible.
Please send us a brief description and include images of the fault too.
We will refund the postage of any item we have confirmed as faulty up to the value of Royal Mail Signed for 1st Class or equivalent service.
If a returned item is sent express, such as using Royal Mail Special Delivery, you will receive a refund for the equivalent cost of the Royal Mail Signed For® 1st Class service.
Please include all parts with your package, including any damaged or removable parts. Unfortunately, if we do not receive all parts we may not be able to confirm a fault.
If an item isn't deemed faulty by the manufacturer or all parts are not returned, we will offer a partial refund instead.
I just want to talk to someone!
You can contact us via email at firstname.lastname@example.org
Call our store on 0114 275 0333, Monday - Friday between 9am and 4pm