Delivery & Shipping
We dispatch orders Monday to Friday (excluding Bank Holidays) and aim to deliver your order within 1–3 working days. While we strive to meet this delivery timeframe, we cannot guarantee it during busy periods. To avoid disappointment, please allow up to 7 working days for delivery.
We use DPD, Royal Mail, and Parcelforce for our deliveries. A signature may be required upon receipt of your goods. Although we cannot arrange a specific delivery date or time, a calling card will be left if no one is available to receive your parcel, with instructions on how to arrange re-delivery or collection.
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number. You can use this number to track your order via the Royal Mail, Parcelforce or DPD website.
Delivery Charges
The standard delivery rates below apply to England, Wales and Scotland (excluding the Scottish Highlands and Islands). Additional surcharges apply for deliveries to the Scottish Highlands and Islands, Northern Ireland and the Isle of Man.
| Location | Delivery Cost |
|---|---|
| England, Wales & Scotland (excluding Highlands & Islands) – Orders under £100 | £6.95 |
| England, Wales & Scotland (excluding Highlands & Islands) – Orders over £100 | FREE |
| Northern Ireland, Scottish Highlands & Islands | £16.85 |
| Isle of Man | £26.00 |
| International Shipping | Please contact us for a shipping quotation. |
Out of Stock Items
Occasionally, an item may sell out before our website has been updated. Where the product is still current and available from our suppliers (i.e. not discontinued), we will make every effort to replenish our stock as quickly as possible. This may result in a short delay in dispatching your order, but we will contact you to keep you informed of any delay.
Returns
If you change your mind and wish to return your item(s), you may do so within 28 days of receipt for a refund or exchange. Goods must be unused, in an as new condition and returned with the original packaging.
Once we have received and inspected your returned item(s), we will process your refund using your original payment method or arrange an exchange where requested.
Unless there has been an error on our part, or the goods are faulty or damaged, your refund will exclude the original delivery charges. We recommend retaining your proof of postage until your refund has been processed, as we cannot accept responsibility for returned items lost in transit.
Please see our Terms & Conditions for further details.
Cancellations
If you wish to cancel your order before it has been dispatched, please send an email with ORDER CANCELLATION as the subject line to:
sinclairscollectables@thesinclairbuilding.com
Occasionally, we may need to cancel an order, for example if an item is no longer available or if there has been a pricing or product description error. Should this happen, we will notify you by email and issue a full refund.
Incorrect, Damaged or Faulty Items
If we have dispatched the wrong item, your order arrives damaged, or your parcel has not arrived after 10 working days, please contact us as soon as possible. We will make every effort to resolve the issue quickly.
Need Further Assistance?
If you have any questions regarding delivery, shipping or returns, please contact us using the details below.
Email:
sinclairscollectables@thesinclairbuilding.com
Telephone:
0114 275 0333
Opening Hours:
Monday to Friday, 8:30am – 3:30pm